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Event Services
Initial Consultation Fee
The initial consultation fee is non-refundable. This fee covers the time and expertise provided by our event planners during the initial stages of planning.
Service Package Cancellations
60+ days before event — Full refund minus a 10% administrative fee.
30 – 59 days before event — 50% refund of the total service package fee.
Less than 30 days before event — No refund will be issued.
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Ticketed Events
Ticket Cancellations
30+ days before event — Full refund of the ticket price.
14 – 29 days before event — 50% refund of the ticket price.
Less than 14 days before event — No refund will be issued.
Event Postponement
If an event is postponed, tickets will be valid for the rescheduled date. If you are unable to attend the rescheduled date, a full refund will be provided upon request.
Event Cancellation
If an event is cancelled by ZikhiphaniEvents, a full refund will be provided automatically to all ticket holders.
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Product Purchases (Merchandise)
Return Policy
Products can be returned within 30 days of purchase for a full refund or exchange, provided they are in their original condition and packaging.
Return Process
To initiate a return, contact our customer service team at returns@zikhiphanievents.com. Include your order number and reason for return — we will provide further instructions.
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Refund Process
Requesting a Refund
To request a refund, contact our customer service team at refunds@zikhiphanievents.com. Include your order number, event name, and reason for cancellation.
Processing Time
Refunds are processed within 7 – 10 business days after approval and will be issued to the original payment method used at the time of purchase.
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Non-Refundable Items
Customised Products — Personalised or customised products are non-refundable unless they arrive damaged or defective.
Final Sale Items — Items marked as "Final Sale" are non-refundable and non-exchangeable.
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Contact Us
If you have any questions or need further assistance regarding our refund policy, please reach out — we appreciate your understanding and are here to help.
Support Email
support@zikhiphanievents.comPhone
+27 74 237 3745