At ZikhiphaniEvents, we are committed to providing exceptional services and ensuring your satisfaction. However, we understand that sometimes plans change. Please review our refund policy below:
Event Services
Initial Consultation Fee:
The initial consultation fee is non-refundable. This fee covers the time and expertise provided by our event planners during the initial stages of planning.
Service Packages:
Cancellations made 60 days or more before the event date: Full refund minus a 10% administrative fee.
Cancellations made between 30 and 59 days before the event date: 50% refund of the total service package fee.
Cancellations made less than 30 days before the event date: No refund.
Ticketed Events
Event Tickets:
Cancellations made 30 days or more before the event date: Full refund.
Cancellations made between 14 and 29 days before the event date: 50% refund of the ticket price.
Cancellations made less than 14 days before the event date: No refund.
Event Postponement:
If an event is postponed, tickets will be valid for the rescheduled date. If you are unable to attend the rescheduled date, a full refund will be provided upon request.
Event Cancellation:
If an event is cancelled, a full refund will be provided to all ticket holders.
Product Purchases (Merchandise)
Return Policy:
Products can be returned within 30 days of purchase for a full refund or exchange, provided they are in their original condition and packaging.
Return Process:
To initiate a return, please contact our customer service team at returns@zikhiphanievents.com. Include your order number and reason for return. We will provide further instructions.
Refund Process
Requesting a Refund:
To request a refund, please contact our customer service team at refunds@zikhiphanievents.com. Include your order number, event name, and reason for cancellation.
Processing Time:
Refunds will be processed within 7-10 business days after approval. The refund will be issued to the original payment method used at the time of purchase.
Non-Refundable Items
Customized Products:
Customized or personalized products are non-refundable unless they arrive damaged or defective.
Final Sale Items:
Items marked as "Final Sale" are non-refundable and non-exchangeable.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact us at:
Email: support@zikhiphanievents.com
Phone: +27 74 237 3745
We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction while maintaining the quality and integrity of our services.